IT support services help companies hire IT professionals or offer support for internal IT resources. They help to bridge the skills gap between internal and external IT support specialists, or the IT support services can be outsourced to a company to be fully managed.

An IT support company is a service company that offers tech support via technically oriented professionals. Hiring or outsourcing an IT support company is for those who want to augment or improve their current team with experts.

Companies need IT support for many reasons. Some internal IT departments may lack the skills and expertise needed for specific situations, some find their overhead costs are too high and need an outsourced solution, or they want to improve their IT team with another resource.

When choosing an IT support company, you have to make sure your provider understands that they are service-oriented. You want the best customer support and practical experience necessary to tackle any IT issue, and you want a provider that is actively working to make sure your business is more productive and secure.

For example, Intrust IT currently holds over 70 certifications and has been in business for over 30 years, so it could be a solid contender when choosing the right IT support company.

A helpdesk is a subset of an IT support service offering. You use a helpdesk to solve issues as they arise. 

IT support offers much more strategic guidance than a help desk, and covers anything from sourcing new switches, server maintenance and management, budgeting and cybersecurity, and can propose new approaches, tools and processes to your company.

If your company wants to augment or improve your existing IT infrastructure, outsourcing is a great option to help achieve that goal.

You could hire IT specialists for between $80k-$100k per person per year, or you could outsource to an entire team of industry experts for a fraction of the cost.

Support services offered in an IT organization include an IT helpdesk, cybersecurity, network engineering, infrastructure management, partnership with a VCIO and asset management. IT support offers significantly more strategic guidance and consulting than a traditional internal IT team can.

This varies depending on the company. However, every business needs solid internet connectivity, collaboration tools, secure email, website development, in-office/hybrid/remote infrastructure, system patching and cyber security to function in today’s digital world. Every company needs the tools, procedures, awareness and strategic guidance of the right IT support services partner to effectively thrive.

In today’s world, technology is an essential part of doing business rather than a competitive advantage. By collaborating with the right information technology partner, you can save money, migrate to the cloud, increase overall productivity and leverage experts who understand your business and industry to your advantage. 

IT support companies can provide industry-specific consulting solutions to achieve business objectives and can positively impact your bottom line.