About Our IT Support Company

Putting the "Service" in "Managed Services" Since 1992

Intrust IT is a IT support and cyber security partner that gets you and gets back to you. As a locally-owned small business, we empathize with business owners, use our ingenuity to solve problems, and deliver service that makes our clients happy. Watch our video here to learn more about Intrust IT Support Services and what makes us different.

Snapshot of Intrust Infographic Foreground

You Can't Miss Us

Our company was founded in 1992 by Tim Rettig. Curious and forward-thinking, our founder Tim was bold enough to open his company’s books to employees and completely upend the typical corporate structure.

With his orange suit and matching orange oxfords, Tim’s focus on openness and transparency led to hyper client-focused employees and a winning culture. As of 2019, we are an employee-owned company. By growing together as a business, we inspire each other and our clients in a new way to do more and impact our region.

We're proud of being named to Inc. Magazine's Best Workplaces List for 2023 (and past years) as well as being named in Best Places to Work by the Cincinnati Business Courier. Learn more about these and other awards.

Employee-Owned

We became employee-owned in 2019. This bold move means we are all owners who want to help you succeed. As a leading managed service provider, we are here for our clients today and for the long haul.

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Do You Want to Make a Difference?

At Intrust, we strive to build a better future for communities around the world as we give back. As a business, we’ve joined other early-stage companies to give back in the Pledge 1% movement, globally recognized as one of Fast Company’s World’s Most Innovative Companies and #1 Nonprofit. A partnership with us means you're helping to contribute to a better tomorrow.

Learn more about our commitment to Pledge 1% here.

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Cincinnati Managed IT Support Services Provider

Why We Play the Great Game of Business

Central to how Intrust operates are open and transparent financials. That means that Intrust shares all the financial information about the company with all the employees. Intrust employees also receive financial literacy training so that everyone knows what the numbers mean. Important numbers are tracked and discussed on a weekly basis, and when the company is profitable, all of the employees share in that profit.

It's called the Great Game of Business because there are rules to follow, we keep score and everyone has a stake in the outcome. Being trusted with important financial information means that everyone at Intrust feels valued and integral to our company. This feeling carries over to longer employee retention and the ability to hire the best people.

Don't just take our word for it.

We're transparent about our commitment to customer satisfaction. Since 2016, we've achieved an average CSAT rating of 99% or higher.

What Clients Are Saying

Intrustimonials

Reliable

“Intrust provides the most peace of mind I’ve had in terms of security and redundancy.”

— Tyler W., processing facility operations manager

Responsive

“Intrust IT is great to work with. They respond to tickets when you put them in, with great response time. I know what to do when trouble comes up.”

— Linda S., service firm IT manager

Advisor/Partner

“Intrust IT is a trusted advisor for us; a partner I don’t have to manage. They’re reliable self-starters.”

— Kelli C., manufacturing company IT director

Forward Thinking

“I rely on Intrust sharing what we should be thinking about in the future for budgeting and technology purposes. They know my company and are true advisors.”

— Nan M., professional service company COO

Managed Services and More: We love to share what we know.

You might see Tim or another Intrust staff member around town, speaking to groups about cyber crime or the Great Game of Business. Our training classes cover everything from data safety to Outlook tips and tricks. See our upcoming events.

Doing the Right Thing

Inspired by Tim’s less-than-demure dress code, the whole crew at Intrust approaches managed services work with a heart for doing the right thing and a cultivated sense of humor. Our unique culture rests on transparency.

That's why there are no long-term contracts at Intrust IT. We are confident in our ability to deliver both quality services and exceptional customer service.

We support people, not just computers.

Let's face it: You can’t hide when you’re wearing our corporate orange colors. Our customers count on us to be upfront with our advice, to be honest in our work and to incite just a wee bit of merriment.

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